1. Refund Policy
Returns & Refunds Policy
At GuardAura, we want you to feel completely secure with your purchase.
1. Damaged or Defective Items
If your item arrives damaged, defective, or not working properly, you are fully covered. Please contact our support team at contact@guardaurahome.com within 14 days of delivery with photos or a short video showing the issue. Once verified, we will gladly issue a full refund or send a replacement free of charge. You are not required to ship the item back to us.
2. Order Cancellations
You can cancel your order within 24 hours of purchase for a full refund. Once an order has been shipped and is in transit, it cannot be canceled, but it falls under our return guidelines upon delivery.
3. Refunds (If Applicable)
Since our fulfillment centers operate internationally, we do not require physical returns for standard change-of-mind requests to save you international shipping costs and hassle. If you wish to return a non-defective product, please reach out to our support team within 30 days of delivery to discuss alternative resolutions.
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@guardaurahome.com
2. Terms of Service -
Terms of Service
Section 1: Shipping and Delivery
GuardAura partners with international suppliers and fulfillment hubs to bring you the best security products at competitive prices. Because our items ship globally, delivery times typically range between 8 to 14 business days. We are not responsible for delays caused by customs clearance, local postal disruptions, or incorrect shipping addresses provided at checkout.
Section 2: Returns and Inspection Waiver
Due to the international nature of our logistics, physical return shipments to our operational base are generally not required for customer claims. In the rare event of a manufacturing defect or shipping damage, resolution is handled digitally via photographic or video evidence submitted to our support team.
Section 3: Chargebacks and Disputes
We are committed to resolving any issues directly and quickly. We kindly ask our customers to contact our support team at contact@guardaurahome.com prior to filing a chargeback or dispute with their bank. We reserve the right to deny service or future orders to customers who initiate fraudulent chargebacks after receiving their products.