Política de reembolso

Refund Policy

Returns & Refunds Policy

At GuardAura, we want you to feel completely secure with your purchase.

1. Damaged or Defective Items

If your item arrives damaged, defective, or not working properly, you are fully covered. Please contact our support team at contact@guardaurahome.com within 14 days of delivery with photos or a short video showing the issue. Once verified, we will gladly issue a full refund or send a replacement free of charge. You are not required to ship the item back to us.

2. Order Cancellations

You can cancel your order within 24 hours of purchase for a full refund. Once an order has been shipped and is in transit, it cannot be canceled, but it falls under our return guidelines upon delivery.

3. Refunds (If Applicable)

Since our fulfillment centers operate internationally, we do not require physical returns. Once your refund is approved, you will receive your money back to your original payment method within 5-7 business days.

4. Non-Returnable Items

Certain items such as clearance or final sale products cannot be returned or refunded. These will be clearly marked at checkout.

5. How to Request a Refund

To request a refund, please email us at contact@guardaurahome.com with your order number and reason for the return. Our team will respond within 24-48 hours to assist you.

Questions?

If you have any questions about our refund policy, please don't hesitate to reach out to us at contact@guardaurahome.com. We're here to help!